Terms and Conditions

Booking conditions

Reservations made are subject to availability and confirmation of payment.
To confirm the reservation, the guest must make the respective payment, in accordance with the provisions for each accommodation.
The values of the reservation rates, deposit, pet fee or others, are those announced at each moment at the page of each accommodation.
In all accommodations, a damage deposit is required to cover any damages caused to the property. The retention of the deposit amount will be made within 72 hours before the start of the reservation, via bank deposit. No amount will be charged to guests, consisting of a retention that will not allow them to access these funds until the retention is canceled. If there is no damage to the property during the stay, the damage deposit will be canceled after check-out using the same method, which will take place up to 72h after check-out. If the property is not in the same condition, the amount of the deposit will be retained until payment of the damaged elements.
The reservation will be subject to cancellation if the value of the damage deposit is not transfered to us until the moment of the check in, so it is important that the guests makes sure that the funds were deposited on time.
All prices include VAT at the legal rate in force.

Payment options & before check in

Payment for reservations can be made by American Express, Visa or MasterCard credit card.
Upon completion of the reservation, the reservation holder will receive an email and/or a SMS from CASAVADIA with reservation’s confirmation and with important explanations about the accommodation and information about additional services (such as transfer service or extra cleaning service).
Guests will be asked to complete an Accommodation Bulletin which is of the utmost importance for the preparation of the stay.
The Accommodation Bulletin will request namely the time of arrival, the total number of people staying – so that we can provide the right amount of bed linen and bath towels – as well as mandatory information regarding foreign and border services.
Guests must indicate the exact number of people in the Accommodation Bulletin. The number of guests specified in the reservation cannot exceed the number of guests present at the accommodation. If the number of guests exceeds the limit, CASAVADIA reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid.
CASAVADIA cannot assume any responsibility for the incorrect or non-filling of the Accommodation Bulletin.
Any attempt to alter and/or violate the original information will invalidate the Accommodation Bulletin and will be subject to cancellation of the reservation.

Cancellation policy
After confirming the reservation, the following fees will apply in case of cancellation:

a) The guest will pay 0% of the total amount of the reservation, in case of cancellation up to 21 days before the check in.

b) The guest will pay 50% of the total amount of the reservation, in case of cancellation up to 7 days before the check in.

c) The guest will pay 100% of the total amount of the reservation, in case of cancellation less than 7 days before the check in.

If an overbooking situation occurs (that is, simultaneous reservations in the same accommodation) in the accommodation reserved by the guest, the guest expressly acknowledges and accepts that CASAVADIA reallocates the reservation in a accommodation
of the same category (in any case, ensuring that the quality of the Accommodation provided is not inferior to the accommodation booked by the Customer), without additional costs for the Guest, and without, for that reason, being entitled to any compensation from CASAVADIA.

Stay conditions

The reservation holder must be at least 18 years old and must stay in the accommodation booked for the entire stay. Guests under 18 can only be accommodated if accompanied by an adult who is the holder of the reservation.
The reservation holder must provide a valid address, a telephone contact and an email address.
Smoking is not permitted inside the accommodation.
No events or parties are allowed.
Under the terms of article 45 no. 1 (a) of the Convention for the Application of the Schengen Agreement, the accommodation of foreign citizens must be communicated to the foreign and border services, thereby understanding all those who are not Portuguese nationals.
For the purposes of the preceding paragraph, all guests with foreign nationality must providevall information regarding their identification, up to the maximum period of the check-in date, through the Accommodation Bulletin.
Guests must notify CASAVADIA of any damage to the accommodation, contents, equipment, or accessories that occurs during their stay, even if the guest considers the damage to be regular wear and tear and not their fault. If the guest does not notify CASAVADIA of such damages, can be held responsible for them.

Additional services

CASAVADIA offers in partnership with local companies several additional services to guests, such as private transfers, cleaning service, baby facilities, chef at home, bike rental and others.
All additional services are carried out on request and are subject to availability confirmation.
CASAVADIA is not responsible for any services provided by external suppliers.

Check-in and Check-out

Self check in instructions will be shared by CASAVADIA with the guests on the arrival day and depends on the prior full Accommodation Bulletin fill by the guests.
Unless otherwise agreed check in starts at 4pm and check out is mandatory until 11am.
Before check out guests will be kindly remembered by email about the check out procedures. They can also find the same information in the Info Book.
If the guest refuses to leave, CASAVADIA reserves the right to enter the accommodation, remove their belongings, change the locks, and also take other measures that may be necessary. (The guest will be responsible for the costs of any such action).
At check-in CASAVADIA provides only ONE set of keys, and guests should be careful not to lose or leave it inside the house. Guests must return all keys upon check-out. Additional fees will be charged for lost keys or lockouts. Fees are charged as follows: Lost Keys (price per key) – 30 euros
If it is necessary to hire a locksmith service, the guest will be responsible for the total amount charged by the service provider.
CASAVADIA is not responsible for any item left inside the apartment after the guest’s departure. Any belongings found in the houses can be returned on request. The guest is fully responsible for all expenses related to the process of returning their belongings.

Cleaning, sheets and towels

Accommodation will be cleaned before guests arrive. CASAVADIA basic service includes a set of towels, bed linen and some toiletries for each booking.
Additional cleaning services and products, including linen and towel change, are available for an additional fee. It is offered by free only in reservations up to 9 nights.
Guests must keep the accommodation as organized and clean as possible, delivering it at check-out in the best cleaning conditions so that CASAVADIA can receive the next guest.
Guests should not leave the trash inside the accommodation, next to the door of the same or outside the door of the building and should use the trash cans on the street/road intended for this purpose.

Equipment, furniture and accommodation items

If a device does not work, or if guests are unsure how to use any equipment in the accommodation, the guest should contact the host in charge of CASAVADIA.
Changes to the accommodation configuration or its contents are not permitted.
All items found in the accommodation belong to the owner and should not be moved or removed from the property during the stay. That includes shampoo and shower gel which are refillable packaging.

Maintenance and special requests

Any and all problems within the accommodation (e.g., electrical problems, equipment malfunction, water leaks) should be immediately reported to CASAVADIA by email or telephone.
While respecting guest privacy, CASAVADIA reserves the right to access accommodation at any time, if necessary, for inspections or reparations in emergency situations.
Extra beds and baby cots are not permenantly available, they can be requested in advance but are limited to availability at the moment.

Noise, Illegal Activity, Security

According to the law, the night rest period is between 10 pm and 9 am, so guests must remain silent.
Reservations for illegal or immoral activities are not accepted.
The guest whose name is in the booking confirmation email will be responsible for the behavior of the entire group and agree so agrees to avoid all illegal activity.
Guests are solely responsible for their own safety during their stay with CASAVADIA. If a guest becomes aware of something during their stay that they believe is a health and safety risk, they should immediately inform CASAVADIA.
When leaving the accommodation, guests must make sure that they leave the gas appliances turned off, the windows closed, the air conditioning and the lights off.
CASAVADIA service is legally limited to their accommodation and relationship with guests during the stay. CASAVADIA will not be liable for any occurrences outside the boundaries of the accommodation such as exterior noise, construction, neighbors, local parties/events or any other matter not directly related to the accommodation itself.
Photos and descriptions of the accommodations are produced by CASAVADIA. Minor changes in accommodation can occur in relation to the photos on the site, without compromising their general condition or amenities. CASAVADIA will not compensate guests, refund fees, or transfer guests to other accommodation based on their appearance or surroundings. It is the responsibility of the guests to ensure, before booking, that the area or neighborhood they choose to stay in is to their liking.
All robberies, thefts or any criminal behavior must be reported by guests immediately to
CASAVADIA, as well as to the competent police or judicial authorities.
CASAVADIA is not responsible for potential delays, accidents, losses or changes in schedules
or rates that are related to the services of our suppliers. CASAVADIA is not responsible for
errors and/or omissions, false statements by third parties, disputes between a guest and a
third party, or for the content of external links other than the one in which the booking was
made.
In the event that guests do not comply with these terms and conditions, or in the event of
misconduct on the part of guests, CASAVADIA reserves the right to require them to leave the
accommodation without any compensation or reimbursement of the fees paid.

Legislation and fortuitous events

This agreement is concluded between guests and CASAVADIA, which is duly authorized to arrange the rental of the accommodation. This agreement gives guests permission to occupy the accommodation during the period and in the agreed terms.
Guests are not tenants of the accommodation and do not hold sole ownership of the accommodation. In the rare event that a reserved accommodation becomes unavailable due to damage caused by any circumstances not attributable to CASAVADIA, such as water or gas leaks, CASAVADIA will not be liable for the inconvenience caused, however, it will take all necessary steps to move the guest to accommodation with similar characteristics.
If guests do not accept the change, the total amount (excluding costs related to the days on which the apartment was used by the guest, if applicable) will be refunded, but neither the owner nor CASAVADIA will be liable to guests for any additional amount in connection with the cancellation of the reservation.
CASAVADIA will not be responsible for the possible theft of objects left in the accommodation.

Amendments and Applicable Law
CASAVADIA reserves the right to update its terms and conditions at any time as necessary. It is responsibility of the parties that use CASAVADIA service to review these terms and conditions in the event of a change before making a reservation. By agreeing to use the CASAVADIA service it is understood that the guest accepts any changes and that all parties will comply with those changes. These terms and conditions do not affect guests’ rights. These terms and conditions are subject to Portuguese law. The Portuguese Courts have exclusive jurisdiction in case of legal action relating to any accommodation reservation with CASAVADIA.